الإسترجاع والإستبدال

Last Updated: 14 June 2026

At boutiquenizwa.com, we want our customers to be satisfied with their purchases. This Refund and Return Policy explains the conditions for returning products, requesting replacements, or receiving refunds.

1. Business Information

Website: boutiquenizwa.com
Business Location: Farq, Nizwa, Oman
Contact Number: 97175676
Email: info@boutiquenizwa.com

2. Return Period

Customers may request a return within 7 days from the date of receiving the order, provided that the product meets the return conditions stated below.

3. Return Conditions

To be eligible for return, the product must be:

Unused and in original condition
In its original packaging
Complete with all accessories, manuals, warranty cards, and free items if included
Accompanied by the invoice or order confirmation

4. Non-Returnable Products

The following products cannot be returned unless they are defective or damaged upon delivery:

Opened or used electronics
Products with damaged packaging
Products missing accessories or parts
Personal-use accessories such as earphones, headphones, smart wearables, and similar items if opened
Software, digital products, activation keys, or downloadable items
Products damaged due to misuse, improper handling, water damage, or unauthorized repair
Clearance, offer, or final-sale items, unless defective

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving the order.

You may be asked to provide:

Order number
Photos or videos of the product and packaging
Description of the issue

After reviewing the case, we may offer repair, replacement, store credit, or refund depending on the product condition and warranty terms.

6. Warranty Claims

Some electronics and gadgets may include manufacturer or supplier warranty. Warranty claims are subject to the warranty terms of the product.

Warranty does not cover:

Physical damage
Water or liquid damage
Misuse or improper installation
Unauthorized repair or modification
Damage caused by power issues
Normal wear and tear

7. Refund Process

Once the returned product is received and inspected, we will notify you whether the refund is approved or rejected.

If approved, the refund will be processed using the original payment method where possible, or through another agreed method. Refund processing time may vary depending on the payment provider or bank.

8. Delivery Charges

Delivery charges are generally non-refundable unless the return is due to our mistake, such as sending the wrong product or a defective item.

If the return is requested for personal reasons, the customer may be responsible for return delivery charges.

9. Exchanges

Product exchange may be available if the requested replacement item is in stock. If the item is not available, we may offer another suitable solution such as store credit or refund.