{"id":11,"date":"2026-06-12T21:07:37","date_gmt":"2026-06-12T17:07:37","guid":{"rendered":"https:\/\/boutiquenizwa.com\/?page_id=11"},"modified":"2026-06-14T20:28:52","modified_gmt":"2026-06-14T16:28:52","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/boutiquenizwa.com\/en\/refund_returns\/","title":{"rendered":"Returns and exchanges"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-6df8694 e-flex e-con-boxed e-con e-parent\" data-id=\"6df8694\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-478a991 elementor-widget elementor-widget-wd_text_block\" data-id=\"478a991\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p class=\"isSelectedEnd\"><strong>Last Updated: 14 June 2026<\/strong><\/p>\n<p class=\"isSelectedEnd\">At <strong>boutiquenizwa.com<\/strong>, We want our customers to be satisfied with their purchases. This Refund and Return Policy explains the conditions for returning products, requesting replacements, or receiving refunds.<\/p>\n<h2>1. Business Information<\/h2>\n<p class=\"isSelectedEnd\"><strong>Website:<\/strong> boutiquenizwa.com<br \/><strong>Business Location:<\/strong> Farq, Nizwa, Oman<br \/><strong>Contact Number:<\/strong> 97175676<br \/><strong>Email:<\/strong> <a href=\"mailto:info@boutiquenizwa.com\">info@boutiquenizwa.com<\/a><\/p>\n<h2>2. Return Period<\/h2>\n<p class=\"isSelectedEnd\">Customers may request a return within <strong>7 days<\/strong> From the date of receiving the order, provided that the product meets the return conditions stated below.<\/p>\n<h2>3. Return Conditions<\/h2>\n<p class=\"isSelectedEnd\">To be eligible for return, the product must be:<\/p>\n<ul data-spread=\"false\">\n<li>Unused and in original condition<\/li>\n<li>In its original packaging<\/li>\n<li>Complete with all accessories, manuals, warranty cards, and free items if included<\/li>\n<li>Accompanied by the invoice or order confirmation<\/li>\n<\/ul>\n<h2>4. Non-Returnable Products<\/h2>\n<p class=\"isSelectedEnd\">The following products cannot be returned unless they are defective or damaged upon delivery:<\/p>\n<ul data-spread=\"false\">\n<li>Opened or used electronics<\/li>\n<li>Products with damaged packaging<\/li>\n<li>Products missing accessories or parts<\/li>\n<li>Personal-use accessories such as earphones, headphones, smart wearables, and similar items if opened<\/li>\n<li>Software, digital products, activation keys, or downloadable items<\/li>\n<li>Products damaged due to misuse, improper handling, water damage, or unauthorized repair<\/li>\n<li>Clearance, offer, or final-sale items, unless defective<\/li>\n<\/ul>\n<h2>5. Damaged or Defective Products<\/h2>\n<p class=\"isSelectedEnd\">If you receive a damaged, defective, or incorrect product, please contact us within <strong>24 hours<\/strong> of receiving the order.<\/p>\n<p class=\"isSelectedEnd\">You may be asked to provide:<\/p>\n<ul data-spread=\"false\">\n<li>Order number<\/li>\n<li>Photos or videos of the product and packaging<\/li>\n<li>Description of the issue<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">After reviewing the case, we may offer repair, replacement, store credit, or refund depending on the product condition and warranty terms.<\/p>\n<h2>6. Warranty Claims<\/h2>\n<p class=\"isSelectedEnd\">Some electronics and gadgets may include manufacturer or supplier warranty. Warranty claims are subject to the warranty terms of the product.<\/p>\n<p class=\"isSelectedEnd\">Warranty does not cover:<\/p>\n<ul data-spread=\"false\">\n<li>Physical damage<\/li>\n<li>Water or liquid damage<\/li>\n<li>Misuse or improper installation<\/li>\n<li>Unauthorized repair or modification<\/li>\n<li>Damage caused by power issues<\/li>\n<li>Normal wear and tear<\/li>\n<\/ul>\n<h2>7. Refund Process<\/h2>\n<p class=\"isSelectedEnd\">Once the returned product is received and inspected, we will notify you whether the refund is approved or rejected.<\/p>\n<p class=\"isSelectedEnd\">If approved, the refund will be processed using the original payment method where possible, or through another agreed method. Refund processing time may vary depending on the payment provider or bank.<\/p>\n<h2>8. Delivery Charges<\/h2>\n<p class=\"isSelectedEnd\">Delivery charges are generally non-refundable unless the return is due to our mistake, such as sending the wrong product or a defective item.<\/p>\n<p class=\"isSelectedEnd\">If the return is requested for personal reasons, the customer may be responsible for return delivery charges.<\/p>\n<h2>9. Exchanges<\/h2>\n<p class=\"isSelectedEnd\">Product exchange may be available if the requested replacement item is in stock. If the item is not available, we may offer another suitable solution such as store credit or refund.<\/p>\n<h2>10. Order Cancellation<\/h2>\n<p class=\"isSelectedEnd\">Orders can be canceled before they are shipped or delivered. Once the order has been shipped, the return process will apply.<\/p>\n<h2>11. How to Request a Return or Refund<\/h2>\n<p class=\"isSelectedEnd\">To request a return, exchange, or refund, please contact us:<\/p>\n<p class=\"isSelectedEnd\"><strong>Email:<\/strong> <a href=\"mailto:info@boutiquenizwa.com\">info@boutiquenizwa.com<\/a><br \/><strong>Phone:<\/strong> 97175676<br \/><strong>Location:<\/strong> Farq, Nizwa, Oman<\/p>\n<p>Please include your order number, contact details, and reason for the request.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f6855b elementor-widget elementor-widget-wd_text_block\" data-id=\"1f6855b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-1f6855b{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Last updated: June 14, 2026. At boutiquenizwa.com, we are committed to customer satisfaction. This policy outlines the terms for product returns or exchanges.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/boutiquenizwa.com\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boutiquenizwa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boutiquenizwa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boutiquenizwa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/boutiquenizwa.com\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":5,"href":"https:\/\/boutiquenizwa.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":12651,"href":"https:\/\/boutiquenizwa.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/12651"}],"wp:attachment":[{"href":"https:\/\/boutiquenizwa.com\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}